Financial Program Strategies, Inc.
We are not affiliated with the Department of Housing (HUD)
or any state housing agency.
We are not affiliated with the Department of Housing (HUD)
or any state housing agency.
1.800.922.3210
Our hours of operation are:
Monday through Friday, 9:00 a.m. to 6:00 p.m. ET.
Become a participant of our DAPLive™ service and we'll support you in completing your DAP-App Form through to completion. You’ll also be entitled to up to 6 months of support and guidance from our Housing Specialists.
Our DAPLive™ service is the fastest and easiest way for homebuyers to complete the DAP-App Form. When you call, one of our trained Housing Specialists will complete your DAP-App Form over the phone through a simple interview process.
Completing your information by phone is the fastest and easiest way for participants to complete the DAP-App Form, and you needn't have a computer or Internet access to complete this process. Here's how it works:
IMPORTANT: Your DAP-App Form will not be considered “fully processed” until we receive your FPS-Service Agreement by our office. Any delay in sending this signed agreement may result in award delays or denial of any information pertaining to assistance available.
Our comprehensive website contains a wealth of information on the DAP-Down payment assistance information and education. Participants are often able to find answers to many of their questions simply by browsing our site. However, if you have specific or unanswered questions about your DAP-Down Payment and/or Closing cost assistance needs, our professional Housing Specialists are available to assist you.
By E-mail:
When you e-mail us at info@ToMortgageServices.com, one of the experienced Housing Specialists on our support team will respond to you as soon as possible—typically within 1-24 hours.
By Phone:
If you have questions or need assistance and would like to speak with a Housing Specialist , you may call us during regular business hours at 1.800.922.3210.
Our standard hours of operation are Monday through Friday, 9:00 a.m. to 6:00 p.m. ET. During peak DAP request periods, we will extend office and weekend hours.
Although most telephone interviews are typically completed within 15-20 minutes, we highly recommend that you call no later than one hour before closing to allow ample time for our DAP-App Review and Processing Team to complete your information.
If there are more than one person completing this information it is helpful for both parties to be on the phone ready to speak with us, as we will need information from both of you during this process. Placing our call on speaker phone or talking on multiple extensions works well, or you may ask our Housing Specialist to initiate a 3-way call from our Call Center.
If you and the other party are not available to speak with us at the same time, you or the other party can still use the DAPLive™ service. See Information Needed to Complete Your DAP-App Form (below) for details on what information you'll need to have on hand when you call.
The following is a list of information and documentation that you should have with you when you complete the information. Taking a few minutes to gather the necessary information in advance will expedite the process and help us ensure the accuracy of your DAP-App Form.
Participant’s Information:
Contact Information:
*IMPORTANT: Because Down Payment and/or closing cost assistance may often be awarded on a first-come, first-served basis, and there are often specific deadlines associated with its availability per each state, we suggest completing your DAP-App Form as soon as possible after January 1st, or at least 120 days prior to your moving forward in contracting for the purchase of your first home. Please note that not all states offer down payment and/or closing cost assistance, and that there may be some limitation on participants qualifying for some of these federal and state offered assistance. And, participant(s) understand that by completing this process in NO WAY guarantees or warrants any specific down payment and/or closing cost assistance award. Participant(s) understand that ALL state and federal down payment and/or closing cost assistance offered down payment and/or closing cost programs must specifically be applied for directly with the appropriate agency’s mandated to support these programs. FPS may provide contact information to these agencies, and participant(s) understand that if they wish to proceed with finding out more about qualifying for final approval for these available programs that they must formally apply following their specific requirements. Participant(s) understand that the information provided in the DAP-App Form is for informational purposes only and can be used to help plan towards their home ownership goals.
If you can not provide some of the information we request during our call, we may temporarily skip over that item in order to complete the rest of the interview. Afterwards, we will review the missing item(s) with you and discuss the next steps—which may be placing you on hold so that you can locate the missing information, requesting that you call back and leave the information on our secure 24-hour voice mail system, or asking that you submit the information to us via e-mail at info@tomortgageservices.com.
DAP-App Forms will not be electronically submitted to the Review Manager for until payment is received.
We accept the following payment methods:
For a low service fee between $89.99 and $99.99, you get all the benefits of our DAP-Down Payment and Closing Cost Assistance Education and Guidance Service. Check out our Pricing Packages to see what option suits you best. Some of our Pricing Packages include automatic annual billing.
